FAQ Home2019-09-04T09:42:58+00:00

Frequently Asked Questions

Purchasing a security camera system is a big decision, and we know you probably have plenty of questions. Hopefully you can find the answers you’re looking for here.

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PC Instructions2019-09-04T07:38:18+00:00

Please note: jawa’s computer side cannot register an account and bind a camera. Please register and binding on the mobile phone,then use it on the PC side.

Download
Here have a link you can download jawa app.https://www.jawalife.net/download/
Click “download now” under PC Client to download JAWA_PC

Installation
When the download is complete, double-click the “setup3.6” to install; click “next” to continue;choose install location,then click install.
If you fail to install,you can download a patch package,install it, and then install the JAWA APP.Patch download link:https://www.microsoft.com/download/29

Register
After the installation is complete, open the “IP Camera” on the computer to enter the login interface. Enter the registered jawa account number and password.

Select the devices in the camera list, click the right mouse button, and select“Play video” to see the video of the camera bound by the account. .

System setting
The inverted triangle button in the upper right corner is the system settings button.
Users can set the save path of video and video screenshot.
Click the Browse button, select the storage path, and click the confirm button.

Function
Split canvas:Click on the “split canvas” icon in the operation area to select the video window shape you want to slice

Close device:Select the video window you want to close, and click ”close device” in the operation area to close the live video

Video definition mode:You can adjust the video definition by the video definition mode of the operation area.
Definition is divided into smooth,SD and HD.

Alarm setting:You can set the alarm and open/close the alarm under the alarm setting.

Screen rotate:You can click the screen rotate to change the the Angle of video.

Video snapshot:Click on the camera icon in the operation area to get a video snapshot.

Audio:Click on the horn icon to listen to the sound from the camera.
Click on the microphone icon to talk to someone from the camera.

Record:Click the video setting icon to record video.
A video recorder icon appears in the upper right-hand corner of the video window.

Video playback:Select the device to be played back, right-click, select the video playback and select the playback time.

Change camera’s name:Select the device you want to change its name, right-click, select the modify device name option, enter the new name, and click “ok”.

Administrate the binding user:Select the device you want to manage, right-click, select the “Administrate the binding user” , enter the login password for the account, enter the user name, and click the “Add User” button. Note: The sub-account number can only be the user who has registered the Jawa account . Select the sub-account to be deleted, click the “Delete User” button,and click the “OK”.

Delete camera:Select the device on the right to delete, right-click, select the “delete device” option, enter the login password of the account, click the “OK” button to complete the delete operation.

Z8 Instruction Video2019-09-04T07:39:02+00:00
Z6 Instruction Video2019-09-04T07:39:07+00:00
Y12 Instruction Video2019-09-04T07:39:33+00:00
C4 Instruction Video2019-09-04T07:39:25+00:00
NVR Instructions2019-09-04T07:46:05+00:00

Ⅰ. Tools needed

1. NVR(with hard disk) + power cable  

2. Router + wire cable 

3. Display screen + VGA cable 

4. Mouse 

Ⅱ. Preparation

1. Powering on NVR

2.Connecting NVR with Router by wire cable

3. Connecting NVR with display screen by VGA cable

4. Connecting mouse with NVR

Ⅲ. Steps to connect wifi camera with NVR

1.Set NVR initial password and security questions for a branded new NVR first.

2.Click “NEXT”-”NEXT”, complete boot wizard settings.

3.Right click–Main menu–Camera.

4.Click add manully.

5.“Manufacturer” click “Onvif”, input the IP add and Onvif password of the camera (show on the Setting of camera on App), click “Connecting”–Click “OK”.

The username is admin.

In general,you can choose the default port.If default information is in trouble,you can set 80 as ONVIF port and 2600 as RTSP port.

6.When the status turns the below green round icon, added successfully. Right-click on a blank spot to watch live video.

7.Right-click Main menu-Video query, to watch video playback.

Ⅳ. Notes

1. The wifi network that camera connected should be under the same Router as the network that NVR connected.

2. Everytime the camera reconnect wifi network, its IP address will change, need to reclick add manually((reback to above step 4) ), input the new IP add and Onvif password to reconnect the NVR.

Can the outdoor cam(12V/1A) be charged by power bank?2019-09-04T07:46:44+00:00

No, only the indoor cam(5V/1A) can be charged by power bank.

How many times of video zoom?2019-09-04T07:47:46+00:00

2 times of video zoom.

What can I do if video lock pattern is forgotten?2019-09-04T07:48:22+00:00

Input the wrong video password five times,click”sign in”, the video will be unlocked automatically.

How many lights does Z6 have? How do they work at night?2019-09-04T07:48:40+00:00

4 white lights. Infrared night vision is automatically controlled by the camera system.It is on automatically when it is getting dark enough. The white LED lights only work when the cam is  set manually.

Is there any option on the APP to enable the spot light of the outdoor camera?2019-09-04T07:49:11+00:00

Yes, after enable the option under white lamp in setting list,the spot light can be triggered by alert.

Does the cam have battery? Need power?2019-09-04T07:49:29+00:00

The cam doesn’t have battery. You need power on the cam.

What pixel is the cam?2019-09-04T07:50:27+00:00

1M for 720P;1080P for 2M.

Does your cam support dvr?2019-09-04T07:50:44+00:00

Not support DVR, but support NVR.

Does the cam support ONVIF?2019-09-04T07:51:13+00:00

Yes, support ONVIF

Manual for offline problems2019-09-04T07:58:42+00:00

In the location where the camera is installed, there must be a full WiFi signal.You can put your mobile phone in the location of the camera to test whether there is a full WiFi signal
If the WiFi signal is not good, it will cause video transmission jam or the machine goes offline.

1. Summary
Offline issues are mainly judged by LED lamp status. The indicators are:
(1) LED lamp gets off.
(2) The LED lamp is flashing. (flash three times in a second);
(3) LED lamp is on.
The following solutions explain specifically how to resolve each of the three problems.

2.Solutions
2.1 LED lamp gets off.
The camera displays offline on the APP, and the LED lamp is off. Solutions to this issue are as below:
1)Pull down the camera list interface to refresh. And check if the camera display changes to online;
2)Check if the camera adapter gets loosen;
3)Check if the power chord is in good condition( if the chord is too long?It is not suggested
to use over-long power cable; try a phone power cable to see if the issue can be fixed?)
4)Check the circuit, power supply, and voltage is normal(if the voltage is unstable, the camera power is probably in protection status, what is more, the unstable circuit may damage the hardware of camera.

2.2 LED lamp is flashing. (flash three times in a second)
Camera display offline on the APP and camera LED is flashing fast, this issue can be divided into two categories according to camera voice prompt:
First one: there is voice prompt from camera or after restart the camera; the Second one: there is no voice prompt from the camera, even restart the camera; the solutions to these issues are as below:
2.2.1there is voice prompt from the camera or after restart the camera.
In this case, the camera has been reset. The corresponding solution is to send sound-wave from the APP to repair the camera.
2.2.2there is no voice prompt from the camera, even restart the camera.
(1)Check if Wifi username and password have been revised. ( If it has been revised, please repair the camera)
(2)Check to see if your WIFI network is changed to a 5 GHz frequency band.(the camera does not support the 5 GHz frequency band, please use the 2.4 GHz frequency band instead.)
(3)Check to see if the WIFI is hidden. (the cameras do not support hidden WIFI networks.)
(4)Check if DHCP functioning is on in your router. (User must enable DHCP.)
(5)Check to see if the selected WIFI security protocol is WEP. (cameras do not support the WEP security protocol, please change to WPA or WPA2.)
(6)Check to see if the router is connected to too many devices. (commonly, one router can be connected to up to 10 WIFI devices at one time. If there are more than 10, the camera might not be able to successfully connect to WIFI. In this case, users are suggested to restart the router or disconnect some of the WIFI devices.)
(7) Check if the distance between the camera and router is too long.(if Wifi signal is weak, then the camera may get offline, it is suggested to place the camera near router)
(8)Ensure that your router has access to the network.
(9)Check to see if your router has any limitations restricting it from accepting network requests.
(10)Ask the Network operator if they have imposed any limitations restricting it from accepting network requests.

2.3 LED lamp is on.
If the camera LED indicating lamp is in solid blue, and camera display offline on APP, solutions to the issue are as below:
1)Pull down the camera list interface to refresh. And check if the camera display changes to online;
2) Check if there is TF card in the camera. If so, take out the card and restart the camera. ( sometimes, a defective TF card may result in abnormal video storage in the camera, which leads to the camera is offline. It is suggested to use branded TF card,(C6+));
3)Check the camera working condition whether it is too terrible.( electronic device may not work properly in over-cold or hot condition, please use the camera in proper condition)

Manual for binding problems2019-09-04T08:01:31+00:00

Before binding
(1)make sure you have connected the power and antenna well.(outdoor camera)
(2)Wifi cannot be hidden.
(3)WEP is not supported.
(4)Special characters, such as $,are not supported in wifi name and password.
(5)Wifi cannot be 5G,it only supports 2.4G.
(6)The camera requires a minimum Android version above 8.0 and a minimum IOS version above 8.0.
(7)Please complete the pairing first, then put the sd card into the camera.
(8)Check the camera is in pairing model:The LED indicator should be flashing .Then send sound wave.

In the location where the camera is installed, there must be a full WiFi signal.You can put your mobile phone in the location of the camera to test whether there is a full WiFi signal

There are three potential indicators that the camera has not been successfully bound:

(1) The camera remains silent and does not display flashing LED lights after sound wave is sent via cellphone.

(2) The camera beeps when the sound wave is sent, but the JAWA app presents no notification that a successful network connection has been established.

(3) The camera beeps when the sound waves are sent but the JAWA app doesn’t present a notification indicating that the camera has been successfully bound. The following solutions explain specifically how to resolve to each of the three problems.

2. Solutions

2.1 (The camera remains silent and does not display flashing LED lights the after sound wave is sent via cellphone.) In this instance, the camera is unaffected when the sound waves are sent, indicating that the camera didn’t receive the binding signal. The reason for this is likely because the camera is not in binding mode or the volume of the phone which is used to send the sound wave is too low to be detected by the camera. This may also occur if binding is attempted in an environment with excessive ambient noise. The solution to this problem follows as such:

(1) Reset the camera (keep pressing the Reset button for three seconds);

(2) Turn up the volume onyour phone (turn up the volume while the sound waves are being sent) ;

(3) Adjust the position of the phone and the camera (put the speaker of the phone closer to the microphone of the camerawhile the sound waves are being sent);

(4) Repeat the operationsabove in a quiet environment.

2.2 After sending the sound wave, there are beeps from the device, but no notification indicating that a successful network connection has been established. The presence of the beeps indicates that the camera has received the sound wave signal from the app, however the camera has failed to connect to the WIFI. You can try to solve this problem by following the tips below:

(1) Check that the WIFI username and password have been correctly inputted into the app (ensure that you haven’t misspelled it and/or forgotten to incorporate capital letters).

(2) Check to see if your WIFI network is on a 5 GHz frequency band (the camera does not support the 5 GHz frequency band, please use the 2.4 GHz frequency band instead.)

(3) Check to see if the WIFI is hidden. (the cameras do not support hidden WIFI networks.)

(4) Check if DHCP functioning is on in your router. (User must enable DHCP.)

(5) Check to see if the selected WIFI security protocol is WEP. (cameras do not support the WEP security protocol, please change to WPA or WPA2.)

(6) Check to see if the router is connected to too many devices. (commonly, one router can be connected to up to 10 WIFI devices at one time. If there are more than 10, the camera might not be able to successfully connect to WIFI. In this case, users are suggested to restart the router or disconnect some of the WIFI devices.)

(7) Check to see if there are multiple special characters in the WIFI username and password. For example, devices don’t support the character “$”. (Users are suggested to generally avoid special characters and to generally just use letters and numbers in their WIFI username and password.)

2.3 The camera beeps when the sound waves are sent, but JAWA doesn’t present a notification that successful binding has occurred. In this instance, the camera has successfully connected to WIFI, however, the network is not working. Therefore, the camera doesn’t the successful binding notification. The following tips may be used to solve this problem:

(1) Ensurethat your router has access to the network

(2) Checkto see if your router has any limitations restricting it from accepting network requests

(3) Ask the Network operator if they have imposed anylimitations restricting it from accepting network requests

How to download the APP for camera?2019-09-04T08:04:43+00:00

1. Scan the QR code in the user manual;

2.Search “JAWA” in the application market and download.

Here have a link you can download jawa app:https://www.jawalife.net/download/.

The camera reminds “wrong WIFI password” after sending sound wave information?2019-09-04T08:05:55+00:00

1.Check whether the WIFI password has been changed already;

2.Take out the sd card, reset the camera and re-bind the camera.

Fail to bind?2019-09-04T08:06:41+00:00

1.Make sure the cellphone volume is on and loud enough;

2.Our cams support 2.4GHZ network, not support 5GHZ, WIFI encryption scheme can’r be WEP(WPA2 suggested);

3.WIFI name and passport don’t support Chinese and full-width characters such as @,#,¥,*,《》,\,$;

4.Attention to the LED indicator status: flash slowly in  light when powered on(1time/s), flash quickly  when sending sound wave (3times/s);

5.When binding the cam to your cellphone, pls make your cellphone as close as possible to the router, then install the cam to your target location.

How to choose time zone?2019-09-04T08:08:05+00:00

1.Check and confirm the time zone of your location firstly, for example the time zone for US is West five zone to ten, and for Texas, it is West 7, and then the time zone should be selected GMT-7:00,if your actual time zone is not in the list, and then the same time zone in different location can be selected.

2.If there is daylight saving time and winter time, after pairing sucessfully,please set the season time option in setting.

WIFI name is not shown on the APP?2019-09-04T08:09:02+00:00

1.The WIFI can’t be hidden, refresh the screen or quit the APP and try again;

2.Input the WIFI name and password manually and take the next step.

No verification code received when registered with cellphone number?2019-09-04T08:12:05+00:00

1.If you can’t click “send verification code”,pls check whether the input cellphone number is complete;

2.If system prompts “sent successfully” but no verification code received, pls check whether the cellphone number is correct.

System prompts”invalid email address” when registered with email address?2019-09-04T08:13:04+00:00

All the letters must be lowercase. “@icloud.com” This kind of mailbox can not be registered

No verification code received when registered with email address?2019-09-04T08:14:10+00:00

1.Make sure the email address you put in is correct;

2.Check your spam mailbox for the verificatioon code.

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